Returns & Exchanges

At From Great Origins, we stand by the quality of our artisanal products; if your order does not meet our high standards for freshness or quality, we offer a 30-day return window for unopened items. Due to the perishable nature of some products, please contact our support team immediately if you receive a damaged or incorrect shipment.

Return Process

• 1.
  Initiate Your Request

  Email our customer support team with your order number and photos of the product to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Secure the Packaging

  Place the unopened item in its original packaging or a sturdy shipping box to ensure the product remains protected during transit.

• 3.
  Ship to Our Warehouse

  Affix the provided shipping label and drop off the package at your nearest authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned item, we will issue a full refund to your original payment method within 5-7 business days.